MTN- and their **** customer service

... So mad right now... my son was ******, his cellphone taken. as can be expected the first thing you do is to block the phone. Mtn says they cant track the phone, i phone Huawei and they advised me that the phone can be tracked, but a blocked phone is not possible to track. i get back on the phone with Mtn where i explainthis to them. ok, but can i please send documents A, B and C... which i do. its 6 days later and lo and behold im still waiting!!!!!!! at firts i was told about a 72 hour waiting period... now i hear of a 7 day period!!!!!!

a few months ago i took out a new contract and instead of giving me package A as requested i got packagfe B!!!! this took me a whole 5 months to sort out!!!!

really MTN.... you guys should really up your game if still want customers left. i have been a loyal MTN customers since 1998, but im really starting to loose my faith in MTN!!!!!!!!