MTN and their continued terrible service!!

Terrible service from MTN. From the branch at Springsmall. Then a detailed serious complaint submitted to them to their complaints email. Took them 15 days to respond on the email to tell me it's referred to the Regional manager. It's now another 5 days and STILL THE TERRIBLE SERVICE continues. No response from regional either. MTN offer good pricing, better deals than competition but it's at the expense of no service and no one actually cares. I am with MTN ONLY because of better pricing but at a serious cost otherwise. Let's see if this has any reaction from MTN but not holding my breath.