1 reviews | Active since May 2015
MTN AND THEIR BAD SERVICE
After settling my account , MTN is still harassing me over payment that needs to be made. <br> <br> i settled my account late last year using the last amount invoiced to me . after making several phone calls and personally visiting their branches the staff couldn't assist me and diverted me to several departments even revealing their internal email address' for me to handle the situation. when i question them about my account they can not give valid answers. <br> i want this mess sorted out because they ( MTN) have since handed my name of to collections. i will make it my mission to expose the company for what it is! <br> a ***** that is overexposing its clients and trying to capitalize from them. their staff is *********** because while i was running around doing their job they could have resolved this issue. i research out continuously from last year august, the matter is still not resolved, its appalling!
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request ***5 has already been put through. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request ***5 has already been put through. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***