Mtn and the data saga continues
I loaded 300 mbs data yesterday afternoon. This morning I checked my data - my balance is 20kbs. Mtn? Not this again!!!! Disappearing data again?
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MTN South Africa's replyOfficial
28 Dec 2018, 11:17Good Day Natalie
Thank you for your post.
Please note that we tried to contact you, unfortunately your line was not going through.
Kindly be advised that we checked the records and do not pick up a bundle that was loaded on the 23rd, the 20kb that was reflecting on your balance was from the 100MB bundle that you had loaded on the 21st.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please note that we tried to contact you, unfortunately your line was not going through.
Kindly be advised that we checked the records and do not pick up a bundle that was loaded on the 23rd, the 20kb that was reflecting on your balance was from the 100MB bundle that you had loaded on the 21st.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply28 Dec 2018, 11:17
Official
Good Day Natalie
Thank you for your post.
Please note that we tried to contact you, unfortunately your line was not going through.
Kindly be advised that we checked the records and do not pick up a bundle that was loaded on the 23rd, the 20kb that was reflecting on your balance was from the 100MB bundle that you had loaded on the 21st.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please note that we tried to contact you, unfortunately your line was not going through.
Kindly be advised that we checked the records and do not pick up a bundle that was loaded on the 23rd, the 20kb that was reflecting on your balance was from the 100MB bundle that you had loaded on the 21st.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management