Hellopeter
Share Your Experience
HB
Hluke B

1 reviews | Active since Oct 2013

18 Aug 2017, 11:23

MTN and Summer Mobile's lack of commitment and poor service

I took up a MTN contract upgrade via Summer Mobile, I've received a confirmation sms indicating that the upgrade was successful, the only problem is that I haven't received the handset. I took up the contract 1st week of August and I was assured it would be delivered by the 11th August 2017 but to no avail. What frustrates me is that I cant seem to get through to Summer Mobile for an explanation, they put me on hold endlessly. To make matter's worse, MTN refuses to take accountability on the matter, no one seems to have a solution or a way forward, I mean I cant wait endlessly for a service and handset that I'm paying for. Personally, my experience has been that Summer Mobile is useless and *********** and that MTN should strike them off as a service provider in order to restore their reputation. My email ad is **********

0
Replies (2)
HB
Hluke B's update21 Aug 2017, 15:46
Reviewer Update
Hi, Alice Summer Mobile is useless, I wouldn't hold my breath. I'm even beginning to doubt the legitimacy of the company, how is it that I've been trying to contact them for the past week but to no avail, the receptionist puts me on hold endlessly. This is a breach of contract on the side of Summer Mobile and as a result a breach of contract on your part (MTN) as the service provider. I've been a loyal customer and this is the thanks I get. Alice, I'd appreciate it if you could please escalate this matter to your supervisors as I'm not satisfied by your response and the lack of urgency from your side. It makes no sense, to pay the full contract fee where else the device hasn't been delivered on the agreed date, could you please advice on how you intend on billing me for the coming month. Thank you
HB
Hluke B's update21 Aug 2017, 15:54
Reviewer Update
In actual fact, this shouldn't be the platform for me to seek assistance from but you (MTN and your friends Summer Mobile) left me no choice as I did not get adequate assistance from your customer care hotline. It seems like no one wants to take responsibility and accountability. I would have been at ease had someone call me to inform me of whatever unforeseen challenges that may have been experienced, I would have been more understanding. But to keep mute and hope for the best, that's just poor customer relations