MR
Mark R
1 reviews | Active since Jul 2011
05 Apr 2019, 15:32
MTN And Summer Mobile
Summer mobile sold me an upgrade that actually caused me to lose my data bundles. I asked for a cancellation of the "Upgrade" and they agreed to this.
I have in writing to provide and MTN contract that gives me:- 1. Unlimited calls 2. Uncapped Data with fair usage of 25GB and client won’t be cut on this meaning; it will throttle your line, data calls etc. 3. International calling/roaming will come as additional cost as it is being referred to out of bundle usage.
Guess what I find myself without data today and this is now impacting my busienss function. Neither Summer Mobile nor MTN honoured their written agreement and this will be taken public. Shocking service Summer Mobile.
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Replies (2)
MTN South Africa's replyOfficial
08 Apr 2019, 08:12Good day Mark
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Apr 2019, 08:12
Official
Good day Mark
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MR
Mark R's updateReviewer Update
08 Apr 2019, 12:24Dinesh, please get hold of me telephonically ***.
It gets worse. I contacted your call centre over the weekend and they advised that a fair usage includes a line speed of 0kbps. I currently and have for the last two days been receiving zero data.
Please clarify what the limit is for MTN to otehr as this was not app**** to the previous account nor was this properly sold to me.
"Uncapped* Data: A Fair Use of 25GB applies, this means that once a subscriber depletes 25GB they will be rate limited to a maximum speed of 384kbps, they will however not be charged for usage above the 25GB threshold.
Unlimited** Calls MTN-to-MTN calls are unlimited, however a Fair Use Cap Policy applies on calls to other networks"
MR
Mark R's update08 Apr 2019, 12:24
Reviewer Update
Dinesh, please get hold of me telephonically ***.
It gets worse. I contacted your call centre over the weekend and they advised that a fair usage includes a line speed of 0kbps. I currently and have for the last two days been receiving zero data.
Please clarify what the limit is for MTN to otehr as this was not app**** to the previous account nor was this properly sold to me.
"Uncapped* Data: A Fair Use of 25GB applies, this means that once a subscriber depletes 25GB they will be rate limited to a maximum speed of 384kbps, they will however not be charged for usage above the 25GB threshold.
Unlimited** Calls MTN-to-MTN calls are unlimited, however a Fair Use Cap Policy applies on calls to other networks"