mtn and *********** staff

worst experience in over 20 years been mtn client, staff member Cynthia messed up the upgrades on my account in September by doing a early upgrade on a contract to sim only data which was never requested and now mtn has taken over R20k from my account and I had to take money out of my home bond to make up for shortfall so other debit orders didn't bounce , I have been trying to get this resolved since end September but the staff member ignored all whatsapps , the stores numbers dnt work so couldn't speak to anyone , mtn customer care just as useless , had to contact mall of africa management who got the MTN store manager Jordan to contact me eventually, still not resolved even after that , even raised it with Kashan Sinmurathi after I had to take a day off work to go the shop and who [promised a refund 2 weeks ago wasn't done , then was asked to fill in a refund form and submit to him which I did, was promised POP for refund .. still hasn't been done and he not responding to emails. i hope the store owner who i have been is a Muslim as i am as well sees this review as i too run a business and have ethics and over 27years have had ZERO negative complaints as i value my customers and keep them happy