TA
Tyrone A

1 reviews | Active since Aug 2014

05 Aug 2015, 18:19

Mtn and ssda taking chances

I had a contract with Mtn in 2012 and was paying them every month then I went into financial issues and went to 14th avenue to sort it out I don't know who helped me at the time as it was a long time ago but I paid quite a lot of money to Mtn to settle account and then I didn't hear from Mtn forever now I'm getting sms s from a company who is called Ssda and they are threatening me with a bill of 7300 I owe so I tried to phone them as rude as they are I simply asked them for paperwork they said they will send via mail still waiting for it now they have sent me another sms sayings owe 7800 now when I am asking for documents they now tell me it's not there problem I must get the docents from Mtn not them when they have been asigned by Mtn they dropped the phone on me I can't just pay 7000 rand to a company that I don't know what's happening and these people have all my details I have not been hiding our running away from anyone why did Mtn not call me about my outstanding to say this is what you owe please make arrangement only to be called up by this ssda company 2 years later if I need to go to court then so be it I will fight to the end my contract is with Mtn not ssda!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 14:11
Official
Hello Adams1213,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,