MTN and Samsung - TERRIBLE SERVICE

I took my cellphone in to the MTN Paarl Mall store to repair a severely cracked screen 3 April 2019. My cellphone was sent to Cameratek in Cape Town to be repaired. I received the quote and submitted it to our insurance. I received the payout and paid Cameratek after a bit of a back and forth. On 23 June I followed up to find out how far they were with my phone and I received a call form Cameratek. Natasha advised that Cameratek is no longer a service provider to MTN and that my phone was returned (without my knowledge) to MTN Paarl Mall. They refunded my money. I called MTN, who also did not notify me that my phone was returned to them. It's been months of back and forth, threatening to open a theft case against them because no one knew where my phone was. It has been confirmed that my phone is now at the Samsung store, in line to be repaired. Heaven knows how long it will take.

I have paid my insurance premiums as well as my monthly MTN installment for FIVE LOOOONG MONTHS now without seeing my phone, using it or sometimes even knowing where my phone is. I am beyond annoyed with both MTN and SAMSUNG for not having proper systems in place and your lack of communication. The service has been shocking to say the least.

I wanted to cancel my contract with MTN last year, but received numerous phone calls with offers which I eventually ended up taking. Tot my GROOOT spyt.

I will be ending my contract with MTN and hope to NEVER have to deal with you again.