NC
Natalie C
1 reviews | Active since Dec 2013
10 Feb 2020, 10:04
MTN and Reycreo
I was subscribed to Reycreo without my permission. I am still waiting for my R9 refund of subscription fee. I am not the only one who has experienced this. Why are you not sorting out the problem.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Feb 2020, 07:10Good day Natalie C,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply11 Feb 2020, 07:10
Official
Good day Natalie C,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
NC
Natalie C's updateReviewer Update
11 Feb 2020, 08:22You keep on giving me the same response. This is unacceptable. I was subscribed without my knowledge or permission. The sms that I received to say I was subscribed was sent at 6.05am on Friday. I was not even awake at that time. I want the R9 that was taken off my airtime refunded.
NC
Natalie C's update11 Feb 2020, 08:22
Reviewer Update
You keep on giving me the same response. This is unacceptable. I was subscribed without my knowledge or permission. The sms that I received to say I was subscribed was sent at 6.05am on Friday. I was not even awake at that time. I want the R9 that was taken off my airtime refunded.