TB
Tammy B
1 reviews | Active since Jun 2019
08 Jul 2019, 16:32
MTN and Rewardsco and my very big blooper "upgrade"
I complained before on Hello Peter and got a quick response of empty promises that someone will be in contact asap regarding this Upgrade from Hell. Dear Ayanda Mthimkhulu, it's been nearly a month, and still monies get deducted from my bank account for a cell phone I did not receive. What is going on with your company??????? How difficult can it be to cancel an unwanted upgrade and give me back my money?
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Replies (2)
MTN South Africa's replyOfficial
09 Jul 2019, 13:07Good day
Thank you for your post.
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I have escalated your query to Ayanda for feedback on your query. He will contact you with a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply09 Jul 2019, 13:07
Official
Good day
Thank you for your post.
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I have escalated your query to Ayanda for feedback on your query. He will contact you with a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's replyOfficial
11 Jul 2019, 10:10Good day Tammy
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your upgrade that was done by our outsource partner has now been cancelled. I have also credited your account with an amount of R851.18 for the period that you were billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply11 Jul 2019, 10:10
Official
Good day Tammy
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your upgrade that was done by our outsource partner has now been cancelled. I have also credited your account with an amount of R851.18 for the period that you were billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team