1 reviews | Active since Jul 2024
MTN and RewardsCO and Mondo are all ****mers
I have had NOTHING but poor service from MTN from day one along with their Mondo / RewardsCo paretners that are completely *****ulent!
I sent a cancellation request on the 2nd March however the contract was not cancelled and I have been debited. I have spoken to SEVEN different agents this morning - 3 of which have told me they clearly see the cancellation request but it was 'rejected' and then they tell me I must speak to 1. Rewards Co. 2. Thilenvren Moodley 3. Head Office Directy 4. EAI_Admin BUT NO ONE CAN ASSIST ME?! NO ONE CAN TELL ME WHY THE CONTRACT WAS NOT CANCELLED only that the cancellation was rejected?
This is a month to month contract and I gave a months notice.
I have it in writing.
SOMEONE HELP ME!
I called into MTN and spoke to ONE person, Gugu, who was able to assist me within 5 minutes! Previously, I have spoken to 9 people from 3 different departments who could not do what Gugu did for me. THANK YOU GUGU! Your fantastic customer service did not go unnoticed and I truly hope you are rewarded for your efforts today.
I called into MTN and spoke to ONE person, Gugu, who was able to assist me within 5 minutes! Previously, I have spoken to 9 people from 3 different departments who could not do what Gugu did for me. THANK YOU GUGU! Your fantastic customer service did not go unnoticed and I truly hope you are rewarded for your efforts today.