MTN AND QUADRANT ARE FAILERS

Item: MTN South Africa
Rating: 1
Author: Gabriel T

Hi i took a contract via Quadrants and what was promised is not what was delivered, i laid coupler complaint with mtn department and they said i will get a respoence within the next 72hrs (that was 2months ago) and i am still waiting for that responce under till date. MTN complains department is not doing anything to resolve the matter and its not a good reflection on the MTN brand. although the contract was taken via a third party the brand name is still MTN and if they dont act on it then they as equally to blame.

i am still waiting for my data sim from qaudrants (mobileplus) for 2months now you call MTN they tell you to take it up with them(mobileplus) i called mobileplus coupler times and its either their phones never gets answered or their *********** operator just hangs up the phone on u...

I NEED MY DATA SIM CARD

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

20 Jun 2018, 11:25

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

We have sent the complaint to Mobile Plus supervisor to assist us with the call recording regarding the additional free data card.

The contact number for Mobile plus is *** option 4 to speak to a operator.

We are waiting on feedback from them.

We have received feedback that Mobile Plus wa s in contact with you yesterday as per Mobile Plus the query has already been resolved . As per Mobile plus the additional data sim card was not offered with the deal.

Feedback from Mobile Plus:

The additional sim card was sold separately at R89pm, and the customer did not want it hence it was not processed.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply20 Jun 2018, 11:25

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

We have sent the complaint to Mobile Plus supervisor to assist us with the call recording regarding the additional free data card.

The contact number for Mobile plus is *** option 4 to speak to a operator.

We are waiting on feedback from them.

Feedback from Mobile Plus:

The additional sim card was sold separately at R89pm, and the customer did not want it hence it was not processed.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Gabriel T's updateReviewer Update

21 Jun 2018, 06:21

It's fine but all I am asking is MTN to listen to the conversation made between the client n the sales person, please listen to the call made to no. ***, I need a second opinion on the recording as mobile plus says it was a confusion on the call and the sales person did mention the extra R89 my argument is I asked the sales person if the R89 is included on the R199 n he kept saying yes, so please listen to the recording and not the transcript of the recording and provide your feedback on your conclusion.. before the matter can be closed for good Kind Regards

Gabriel T's update21 Jun 2018, 06:21

Reviewer Update