MTN and PINNACLE ****
<p>I signed a contract with MTN with insurance, now after my phone is ******, I am told that I don't have insurance. As there is one God above me I signed up for insurance at the MTN store in Thibault Square. The sales person emailed all the forms and now they say due to the change over from MTN to PINNACLE , mine and other peoples insurance were not activated. Please help, I'm asking with two hands.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
The new insurance company is not a **** this was a business transaction between the 2 parity's and all clients with insurance service has been notify via sms in the beginning of December 2016.
We have sent the complaint to the store Managers to intervene with the complaint, when the store logged the insurance form to the previous MTN insurance service they will have a reference number for this log. We have requested from the store to assist us with the USD reference number to send this information to the new insurance provider Pinnacle for further assistance.
You are welcome to contact Pinnacle insurance, we have sent the complaint to them as well for assistance. The contact number *** .
Kind Regards,
Alice van der Merwe
REQ:***
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
The new insurance company is not a **** this was a business transaction between the 2 parity's and all clients with insurance service has been notify via sms in the beginning of December 2016.
We have sent the complaint to the store Managers to intervene with the complaint, when the store logged the insurance form to the previous MTN insurance service they will have a reference number for this log. We have requested from the store to assist us with the USD reference number to send this information to the new insurance provider Pinnacle for further assistance.
You are welcome to contact Pinnacle insurance, we have sent the complaint to them as well for assistance. The contact number *** .
Kind Regards,
Alice van der Merwe
REQ:***
REQ:***
Best regards,