MTN and Pinnacle marketing "****surance"

Where to start with this duo of frustration... I have had one successful claim with with Mtn through the so called insurance company "Pinnacle Marketing" the process was similar to pulling teeth. There is no coordination or link between the right systems and submitting the required documents must be done separately to each company. It's 2017 what are you guys using? 3.9 IBM ****P.? It is absolutely mind boggling as to how Mtn choses these pinnacle marketing to provide their insurance however the system is not linked whatsoever... Just from a business perspective in terms of shortening and streamlining processes why is it that pinnacle marketing need you to resubmit whatever you have already submitted to Mtn. Not to mention it takes like 45 years for a damn pdf attachment to get to pinnacle marketings in box plus the fact that in order to check if document is delivered you wait for an average of about 45 minutes just to hear that it's not reflected as yet. Oh and don't even bother asking for a call back when they receive the document...they will never call back and then it's another 45 minute waiting time to speak to an operator again. The Mtn branch told me they will forward the documents through then pinnacle marketing sends me a different form and says that's not how the process works. What ****es me off is the fact that they have this whole circus show purposely to make the process worse than drinking shots of bleach. I'm sure Mtn is well aware of all this and I will probably get some sorry for your inconvenience pathetic reply while there is some other poor mook out there going through the same thing which MTN IS AWARE OF!!! Lastly... My phone went missing about 3 months ago... I reported this and have the ITC number and the reference which was well within the required 30 days to report an incident clause At the time I was not employed and I followed the entire painstaking process and basically informed them that I do not have the 700 odd rand at the moment to pay the excess and I would like to make sure it's on the system and the lost phone is blacklisted.. Meh I checked it was within the MONTH of the incident... I was told it's fine and when I pay the excess delivery will be scheduled.... I'm sure you all know where this is going. " SIR YOU HAVE ONE MONTH TO REPORT THE PHONE MISSING" yes I did.... But the excesss is not paid for two months... Basically trying to get these leeches to understand is impossible... I am aware of the 30 day clause and I clearly informed them of my financial situation and was told as long as it is blocked and I have the ITC number done under 30 days it's fine... Well done pinnacle marketing... I suppose there is a target "number of claims declined"... Mtn I was with your service for over 10 years and I am very pleased to inform you that due to the circus with regards to your claims department I am now a satisfied happy VODACOM client. Thank you rant over