MTN and Pinnacle Marketing ****!!!

MTN and Pinnacle Marketing ****!!!

My husband took insurance for our daughter's Sumsung Glaxy TabE in March 2017 and have been paying MTN insurance since day one. Now we had break-in in our home whilst sleeping and lost the tablet along with other staff and submitted everything that they requested MTN cell phone insurance for payout, only to discover that pinnacle marketing refuses to pay out stating that they require a proof of break-in.

A police case number was issued as proof but it seems this was not enough. They want pictures. “Well dumb asses, with what device were we supposed to take these pictures if it was ******. If the police were supposed to take pictures then take it up with them and not the client” Is the case number not proof enough!!!!!!”

Now there’s a useless lady by name of Megan Hope, who stated that she will not forward any motivation to claims dept if we dont send the proof of break-in. We have requested for their feedback in writing in order to take the matter further and have been waiting for this since January with no luck? This Pinnacle marketing has useless individuals who don’t know how to do their business. I have sent them everything why can’t they just approve my claim and looking for excuse not to pay i don’t know.

We really hate MTN and Pinnacle marketing, their service sucks big time.