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Mai O

1 reviews | Active since Oct 2018

17 Oct 2018, 03:28

MTN and Norton Attorneys ******

I am having a very bad experience with MTN after being with them for 6good years.. May 2018 my monthly payment were declined for no reason. This went on for 3 months. Shop manager was aware of this and said he was going to resolve but nothing was resolved. Noone called or sent an e-mailed me stating that they are handing me over to some attorneys. July 2018 boom I was handed over to Norton attorneys and blacklisted as a slow payer. I can only be unblacklisted in 2019 May when the contract ends or pay full amount of the contract once.

The total was 7k ..paid 2000 so far, called the Norton guys and every consultant has a different amount balance. It's still R7k even after paying R2k. They are the rudest people ever. I requested for a statement and how they came up to R 7451...by Yaa it's just a phone call stament. Ps: SIM card is blocked and for the SIM card to be opened, they need R1641 to reconnect the SIM.

I am hoping someone will read this and help.

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Replies (2)
MO
Mai O's update17 Oct 2018, 19:01
Reviewer Update
Thank you so much Alice, you have no idea what you just did to my heart and soul. Like i said earlier payment was rejected by MTN Campus Square May and June though i was still receiving invoices. The 3rd month thats when i was given a number to call which was the Norton Attorneys. Had i received an email stating that i am now being handed over to Norton, i could have done something sooner. Anyway i am willing to pay the R1865.41 tomorrow 18 October 2018. I however do not know if i should pay to Norton or MTN. I would appreciate if i can pay to MTN direct and rest from this nightmare i received from Norton and the airtime that i wasted calling them with no solution at all. When i received a call from you guys i had just finished buying anti depressant. I did not sleep at all from 2am this morning. I thank you soo much for what you have done.
MO
Mai O's update25 Oct 2018, 15:37
Reviewer Update
Hello anyone... I am doing a follow up on my account. I have not heard from you since. Payment was done and i have not been activated back to MTN neither is my sim card activated. I have called MTN and Norton thousand times and all i get is attitude from both sides. Mtn says call Norton, Norton says call Mtn. Surely there should be someone who can solve this my issue. I am very angry and so dissapointed with the service.