CP
Clayton P

1 reviews | Active since Mar 2012

11 Feb 2015, 10:53

MTN AND NASHUA SUCK

Can somebody PLEASE HELP ME I am so tired for calling MTN and NASHUA.<br> I called in so many to sort out my account I called in because my bank account is in arrears because of MTN and NASHUA I have always done EFT's into NASHUA account for my phone.<br> In December and January I have done my eft's to NASHUA.MTN still debiting my account and the wrong account even after I have changed my account number at NASHUA the debit was returned.<br> I called MTN to change my account number and asked what's going on and I was told within a few days the monies from Nashua would be returned into my account and at the end January MTN will debit the full amount.<br> Since then nothing has been done.<br> I called again and spoke to Shadrack P and I was told within 2 working days everything will be sort out that was on the 27th January 2015 and guess what still nothing. <br> I called MTN and asked for a manager to help and still no one has called me back.<br> My family and I are in the process of buying a home after 10 years of renting we are declined because of MTN and NASHUA.<br> I called in so many times and stressed so many time that you guys are destroying name.<br> I have decided to contact my lawyer. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2015, 09:15
Official
Hello Pillay187,

We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.

We've now perused your account and we see that you have a debit order active with MTN on your Nedbank account.

If you have been transferring money into Nashua Mobiles banking account, you will need to contact Nedbank directly in order to reverse the payments.

We (MTN) bank with ABSA bank and all payments for your account need to be done directly with ABSA account number ***, branch code: 632005 and use your MTN account number as the reference.

We can confirm that your account will be current after the 27th of February 2015 when the payment of R1208.40 comes off your Nedbank account.

Regards
Tim
MTN Complaints Management Team: REQ:***