MTN and Mweb... soft locking my internet!

MTN has been soft locking my internet account and MWEB doesn't help with the process...

Day 1: recieved router and internet worked Day 2: internet seemed fine Day 3: internet stopped working. I phoned the technical support at 09h00 and log a query; they inform me that my sim has been soft locked because of removing the sim card or changing location. I done neither. Waiting period 2 hours. No correspondence; I call again at 19h00 they technician asks me all the same questions as before and tells me that it'll be fine the next day. Day 4: I phone at 09h00 and get asked all the same stupid questions again! "They check their logs and notes apparently"? I tell them the address is obviously not working so I give coordinates to which the technician tells me that I should stop phoning because they are very busy... (apparently me needing internet to work from home to earn a living is clearly not a concern to them; to which I have missed 2 days of work now! Hopefully I'll still have a job after mweb sorts it out) that is rude to tell me that I mustn't phone back... *******s... they then tell me they keep me updated! They didn't, obviously!

Finally a message comes through at 15h00 saying my sim is unblocked and I should restart the router... excitedly I do that... to no avail...! I phone in again and explain that the internet is still not working and the technician talks me through this whole process and WOW it worked!...for an hour...

I phoned again to be asked the same questions again! "Oh your sim is soft lock" all casually... I lost my **** and went berserk because the level of incompetence I have been exposed to over the past 48 hours!

So after nearly 48 hours, giving all the information they needed they still managed to ***** it up! Like is MWEB's jobs to thumb suck? I think so!

The level of incompetence that spews out of MWEB is atrocious! They are glorified middle men who cannot fix your problem actually... they only know how to escalate to the actual service provider e.g mtn, telkom, etc. And might I add they give the incorrect information!

I would strongly recommend anyone reading this to go to the actual service providers and not use these glorified middle men... they'll ruin your life!