MTN and MTN insurance do not honor their word, even in writing.

I have been dealing with MTN Insurance for almost 5 months now. Spent 4 hours of my own time on calls to make the claim go through. Found out today it went through a week ago, and was never informed. Staff are bad. MTN also promised that I would not have to pay for the insurance from last month (confirmed in an email from them), or the phone unit in an email, but refuse to answer emails to accounts to remove it from my account. I have come to expect this from MTN going on how bad their insurance company is. I expect some form of recompense for my time and effort in dealing with these *********** people.