MTN and MTN insurance are a ********

MTN and MTN Insurance are ********

I had a contract phone with MTN, upon expiry of the contract in October 2020. I cancelled the phone contract and continued with insurance, last week I lost my phone and I called MTN to claim. The first consultant I spoke to, told me the insurance was cancelled with the phone contract. After I have advised that, MTN has been debiting my account from November 2020 to April 2021, and provided the Invoices.

All of a sudden all MTN managers are too busy to attend to my issue as the call centre consultants are unable to help. I requested MTN to provide me, the recording of me requesting the insurance to be cancelled. Also, a reason why was I being debited for cancelled contract, and to then be paid back my money, to no avail at all. Apparently, now my details cannot be picked up on the new system (the last consultant I spoke to yesterday 31 August 2021 advised). MTN and its insurance are incompetant. I have back and forth emails with their consultants but none of them are providing any clarity or resolution to my query