Mtn and Mtn Business unprofessional ****s

I am highly unsatisfied with MTN's service I have received within this past month, and my problem is still not resolved as I am being ignored. As a representative manager for an International company running I recommend MTN when they first stepped into South Africa in 2015, I'm a personal customer of MTN for the past 20 years and service like this furies me. Our company's 2 contracts was due for upgrading, so as anyone else would do is to browse for the best option to benefit from. For our 2 company contracts to be upgraded I selected black Friday deals, #1- Honor 400Pro + free promotional Honor watch and air pods. #2- Samsung Galaxy S25FE + free promotional Samsung S10 lite tablet. I inquired from the MTN consultant that these deals is still available and that I will be in time for the promotional gifts "Yes" she rep****, as long as the contracts are signed within the promotional period, "Great!" I responded. So after arranging remotely with the consultant which deals I decided on I went in to the Hemingway's MTN branch and signed the deals by her on the 4th of December 2025. She told me that there is a 1 day delay for the Vetters to do a ***** check for the upgrade. This ***** checking with the vetters took 6 Days, for what would a existing 10 YEAR LONG CUSTOMER Company with all needed documents in place and handed over have to take that long to be cleared by the ****** Vetters!!!! It was eventually approved on the 10th of December 2025. Within this period of 4-10 December I have sent numerous unresponsive messages, called the branch to get through to the consultant for answers, she eventually escalated it to the regional manager, we have been calling that Utter USELESS Customer care 135, even *** USELESS. It is also not fair for the consultant to get all the frustrations from the customers because of the MTN systems being so nontransparent for even them to get direct answers. Well now that the upgrades was Eventually approved I submitted on the 10th December 2025 the claims for the Promotional gifts as signed for on the 4th December, whilst I completed the Honor Promotional gifts claim with the Honor Rep in the store, the consultant assisted me with the claim for the Samsung Promotional gift (Tablet) as the Samsung Rep did not want to wait in store to assist me in claiming it (quite unprofessional and she knew we were busy with the contract). On the 12th December 2025 we were informed by Samsung that the Promotional gift claim has been declined, I informed the consultant and she forwarded this info to the Area manager as the consultant was due for maternity leave. On the 15th December the Honor gifts was delivered, what great service Honor!! As to stay in contact with what is going on I eventually got hold of the MTN Hemingway's branch manager and been in contact with her since the 22nd of December 2025 with merely any positive feedback when given and been ghosting my messages. Up until this point 29 January 2026 I have no feedback upon when I will receive my Promotional Samsung tablet which I signed the contract for. I am Utterly disappointed in MTN's customer service and in Samsung not keeping oath to their Promotion deals. Selling promotions they never keep to and now we sitting with a Samsung deal we never would have taken if it wasn't for the tablet deal with it.