MTN and Mondo Rewards Go ********ly Migrated My Account Without Consent

I am absolutely disgusted with the way MTN and their partner, Mondo Rewards Go, have handled my account. My account was migrated without my permission — and worse, I am now being de******arged higher amounts that I never agreed to.

When I queried this, I was taken from pillar to post with no accountability. Even after MTN’s own internal investigations confirmed that the migration was not authorized, my account still remains unfixed. I am still being forced to pay an amount that MTN and this third-party company decided to attach to my account without my knowledge or approval.

This is a blatant abuse of customer trust. MTN has shared my personal details with a third party to act on my behalf without my permission — a serious breach of privacy and a violation of consumer rights.

MTN, I demand immediate action:

Reverse this unauthorized migration.

Restore my account to its original terms.

Refund all ******** debits.

Provide an explanation of how my personal details were handed over without consent.

Until this is resolved, I will continue to escalate this matter to every public, regulatory, and legal channel available. Customers deserve better than this reckless disregard for our rights. Reference: *** 2nd Ref: ***