MTN AND MONDO POOR SERVICE!

I have opened up a contract with Mondo MTN on the 18th July 2023. DSV arranged for delivery to be delivered yesterday (monday 24 July 2023). I called DSV at 3pm to find out what is happening to the parcel, I have been advised MTN requested for the parcel to be sent back and my contract has been cancelled. I called Mondo and MTN who still up to now has not given me an answer to why. I have been advised to wait 30 DAYS to reapply for a contract. If I didnt phone MTN or Mondo or DSV, I would never know. I spoke to Lubabalo from MTN requesting to speak to manager, that failed as I was told, i would receive a called yesterday. I am still waiting. This morning, I called MTN again and was told I need to speak to the online team, they transfered me to Mondo online, I spoke to Ziyanda and requested to speak to a manager, I was put on hold amd the line dropped. I called in again ans spoke to Phumelo, repeating the story, I asked for her to call me back as, I am buying airtime all the time to get this resolved. I am not waiting 30days for your **** up! Your service is pathetic