MTN and Mondo - No focus on customer!

Poor customer experience, lack of escalation mechanism, managers don't care, processes not followed, queries just sit in queues and the two organisations just point fingers at each other with no one taking accountability.

Ordered a handset online and Mondo delivered an incorrect device which was returned to an MTN store out of frustration (apparently this is an incorrect process to follow - not sure why this is customers problem if order was incorrectly fulfilled).

Now charged cancellation fee and no-one knows what to do to make it go away, Mondo/MTN must sort it out - issue has been outstanding since January!!!!

To say I'm dissappointed is an understatement, and you can't get to a manager in either company.