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dale.berning dale.berning
1 reviews | Active since May 2017
06 Jun 2019, 13:23
MTN and Mondo need to get their act together
Mondo on behalf of MTN did a telephonic sale with me and between the MTN and Mondo after seven days the application been in a "open status" Each company blame the other and refuse to assist me in finding out why my application is taking so long to process. 7 call's, two emails and even raising tickets has not helped. I have now requested to speak to management and been placed on hold for 20 minutes. ???????? WHAT TERRIBLE CUSTOMER SERVICE.
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MTN South Africa's replyOfficial
10 Jun 2019, 06:59Good day Dale
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply10 Jun 2019, 06:59
Official
Good day Dale
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team