MTN AND MONDO MUST FALL

I Purchased a MTN sim card 4 months ago via MONDO, Upon receiving it, I decided to cancel it, which I submitted immediately. anyway it took them a month to cancel, but they eventually did it. HOWEVER, they had already debited my account. So I contacted mondo to request a refund, this continued over 3 months were they kept telling me that its in process. I even asked them once If i could contact mtn directly with regard to the issue but they said no i couldnt. After 3.5 months of going back and forth, I receive an email from mondo saying the can't process my request, and that I need to contact mtn directly. Very annoyed, I contacted mtn number, the voice prompted me to put in the mobile number in question, each time I put in the number it brings me back to the main menu. There isnt even another option to speak to an agent, so I just can't go any further. Frustrated, I contacted mtn over facebook. Thankfully, they responded quick. I gave them my details and they said they have submitted my request. A week later, I messaged to follow up, and they tell me they need to resubmit because there was some error with the previous request. So basically if I didn't follow up they wouldn't have even seen the error. so this caused further delay. I decided to wait another week and I sent a message to follow up. Now they telling me I need to call them on 135, Like are they stupid or what?? I literally told them I can't get through on the phone. Honestly, there are waay too many *********** companies in SA. MONDO AND MTN ARE DEFINITELY AT THE TOP OF THE LIST. i really hope those companies so bankrupt and have to shut down. I'm just fed up