Mtn and Mondo ********** contract

If you had a minus zero rating I would rate MTN and Mondo .I am very angry and frustrated , MTN and Mondo opened a ********** Phone Contract using my ID number. I have been calling mondo for almost two months to find out the progress of this ********** contract up to now I haven't received any update from them . Firstly I want to know how was this contract opened , which documents were submitted ? which measures are used by Mondo to protect customer and make us that they give a phone or open a contract for a legit ID holder . What verification methods were used? How did they get my account details to debit my Account ?Why they don't have a Debi check for their debits orders ? What makes me more angry is the fact that this ********** contract is showing on my ITC and has dropped my Credit record , when I asked the lady from MTN why they did not suspend or put this Account on hold until they are done with the investigation because I phoned to let them know this is *****. She told me they can't stop the billing until I prove that it's not me who opened this Account. Now my Big Question is since I need to prove it's not me , how Mtn and Mondo opened this Account ?How did they verify that it was me ?bcoz I have never lose my ID document or gave out my Info to Anyone . What Rica documents where Submitted ?what documents were submitted for source of income ?after all this the only thing you will say is sorry for the inconvenience caused . Please fix my credit record . You have messed up my plans and my life because of your unsecured system. 😭😭😭 Now I can't even apply for credit bcoz this will cause more bad rating for me .worse part Is that Mondo was not even updating the system with my correct phone number so they can contact me . They had the ********* details all along . Worse part the is no turn around time when this will be resolved .every time when I ask what Is the turn around for ***** complaints ?they only tell me Mam we don't have one a turn around or we don't know it's under investigation since ***** it's a big Thing . Hey Mtn and Mondo are you investigating a ****** case here the same way you quickly gave someone a phone using my details please quickly resolve this Case .