MTN AND MONDO CUSTOMER CARE IS REALY PATHETIC

i have app**** for a contract via mondo and have been sent 4 messages 2 send my supporting documents first 2 mondo which i did den i get another sms 2 send it to *** which i also twice a day..but i still get another sms 2 send documents and den im told its nit received den im told its being escalated den again told 2 send ..when i request 2 b called my texts get ignored im really being given da run around here *** is my contact number for wat it's worth