MTN and Mondo - ******* partnership

Ref/query no's: *** and RCO280230

Mondo rewards co did an investigation regarding an upgrade that was done telephonically on my sim card... the results of the investigation (as per Ms Lintle Seleke from Mondo) was that: - call centre agent gave me the wrong information (current sim will be upgraded) - call centre agent **** (total monthly payment will be R 99,00)

As the result of the investigation was in my favour; Ms Lintle Seleke confirmed that MTN will refund me all costs regarding the "upgrade". As per her all information was sent to MTN to effect changes & refund.

That was three weeks ago... now MTN has AGAIN collected the wrong amount and still no refund.

Pathetic !!