MTN and Mondo - Blatant disregard for customers

1 Star is honestly too much for these Companies. Absolute blatant disregard for customers. I have had an issue for over 5 weeks now. I have emailed, called many times, sent Facebook messages, gone into 2 branches and asked for an Investigation...and basically been totally ignored throughout. Not once has anyone bothered to get back to me - I have had to to constantly follow up after the number of days I'm told to wait each time. (RCO263942; Ref***; ***) After 5 weeks no-one can give me a valid reason as to why I cannot port my number (which I have used for my business for 23 years!!) and which I was ASSURED when I took out my contract and very clearly stated in a 19 minute telephone call with the Sales Agent that this is specifically what I required. The facts were falsely misrepresented to me by the Sales Agent upon entering into a contract and he failed to record this vital information on the new contract (MTN staff at branches have admitted this) and yet the company refuses to take responsibility or to help me to resolve this. All I want is the cell number I requested, I am not looking to get out of a contract!!! I have really tried so hard to be patient and given them time (5 weeks) to resolve this (while I maintain my original number via Prepaid to avoid my business being affected) and have avoided going to INCASA, the NCC or CG&S Ombudsmen - But I realise no-one really cares and I thus have no choice now. I was with Vodacom for 23 years, had 12 contracts with them and the level of customer service and care is completely incomparable - I would never recommend MTN to anyone.