Mtn and mondo *****

Title: Unfair R3000 Cancellation Fee and Poor Service from MTN and Affiliates

Complaint:

I am extremely disappointed with MTN and its affiliate, Mondo, over the R3000 cancellation administration fee I was unexpectedly charged after attempting to cancel my contract due to unsatisfactory service. The entire process has been fraught with poor communication, lack of transparency, and now, a disputed debt that has been handed over to NewDebt Collections without proper resolution.

Here’s what happened:

I initially signed up for an MTN home router contract through Mondo. However, after only four days, after receiving the router it was still not working . Given the unreliable service and my doubts about MTN’s support, I reached out to cancel the contract. I also specifically requested the contract terms that outlined any cancellation charges, as these were not made clear at the time of signup.

Instead of receiving clarity, I was informed by MTN of a R3000 “administration fee” for the cancellation. Despite my efforts to communicate with both MTN and Mondo for an explanation and contract documentation, my requests went largely unaddressed. I feel this fee is unjustified, especially given the technical issues I faced with the router and the lack of transparency from the start.

To my surprise, MTN recently informed me that my disputed debt has been handed over to NewDebt Collections, even though I was still trying to resolve this matter directly with MTN and Mondo. This escalation has only added to my frustration, as I now feel penalized for MTN’s inability to provide a reliable service or address my concerns in a fair manner.

I believe that MTN and its affiliates should be more transparent with customers and provide clear documentation of any cancellation charges upfront. I kindly request that MTN reviews this cancellation fee, resolves the disputed debt issue, and reconsiders its fee structure and policies to better serve customers.

Thank you for your attention to this matter. I hope for a prompt and fair resolution.

---

This version includes the involvement of Mondo and NewDebt Collections to convey the escalation and lack of satisfactory resolution. Let me know if you’d like to add or adjust anything further!