MTN and Mondo *****

I’m actually writing this for both Mondo and MTN. I was ******* into applying for a home internet deal, I received the router and sim on 26 June 2023. Upon plugging and using the device, the network was very slow so much that I couldn’t even send a WhatsApp message. I kept testing the whole week and decided to cancel at N1 city MTN but I was asked to go to Canal walk because it did not serve its purpose. When I got there they first gave me a run around but booked the device in for return but now I’m getting this message “Yello. Reference No. *** MTN confirms device has been repaired and dispatched, allow 3 to 4 days for delivery back to store.” I don’t understand why this is happening because I told them that I’m cancelling, even the Mondo agents were telling me that it will be cancelled as soon as they receive the device from the store. MTN didn’t even notify me that I was dealing with Mondo, I would have never taken this deal from them, so this was also false adverti*****t. Please help me cancel this and for them to refund my subscription for July, they can keep the pro rata June.