QP
Quinton P

1 reviews | Active since Mar 2021

09 Apr 2021, 10:45

Mtn and Mondo

Long story short. Been with mtn for some years now. We recently took out two contracts from Mondo and was **** to on what the contracts offers in order for the chap to close the sale. We immidiatly canceled the contracts and was assured that our simcards would be changed back to pre-paid. This was two weeks ago. Mondo and Mtn is just passing the ball and nobody is doing anything about this, with our numbers being de-activated, our business is taking strain. We are running our business from these numbers. We have been on the phone with MTN and Mondo every day for the last 2 weeks with no feedback or the decency to just keep us in loop as to what the problem is. I am sure we have spoken to more than 50 peole from these two companies and not one of them can resolve this issue....

0
Replies (4)
QP
Quinton P's update09 Apr 2021, 11:03
Reviewer Update
Email Complaints@mtn.com. Should MTN fail to resolve your complaint in 14 days the complaint may be escalated to ICASA at ***
QP
Quinton P's update30 Apr 2021, 09:39
Reviewer Update
After a month of struggling, passed from department to department, the contracts still hasn't been cancelled. We have been **** to from the word go and now we are expected to pay an early cancellation fee. MTN, do you guys see this as fair?

QP
Quinton P's update30 Apr 2021, 09:40
Reviewer Update
ref ***
ref ***
QP
Quinton P's update30 Apr 2021, 09:54
Reviewer Update
image.png 28.13 KB