1 reviews | Active since Feb 2012

21 May 2016, 20:52

MTN and Mike Ramaboka *******

<p>This has not been resolved, my account was debited of R739.91 for data that was apparently used (still waiting for Mike to send me the itemized bill for this) used after I asked for the contract cancellation on the last day of the 24 month. despite the fact that the SIM was never in a mobile and destroyed the day I cancelled it (Feb 23 the 24th month). MTN REFUND ME FOR CHARGING ME FOR THE MONTH AFTER I CANCELLED MY CONTRACT BUT LEAVE THE CHARGES FOR APPARENT DATA USED A MONTH AFTER I CANCELLED AND WAS OUT OF CONTRACT? Mtn are ******* and Mike Ramaboka is a ****, as he first accepted the charges are not possible, said he would escalate the matter and has not refunded me till date nor replies to my emails. If your a customer reading this don't waste your money with mtn, this has been shared on multiple media sites. REQ:***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 May 2016, 19:48
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any

Please note that an urgent request with reference number has been sent to our Billing Division to assist with the late cancellation. A notification will be sent once processed.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.