1 reviews | Active since Sept 2015
mtn and its insurance provider MUST FALL
<p>ON THE 25TH OF APRIL I SUBMITTED A CLAIM TO HAVE MY PHONE FIXED BY THIS HELL NETWORK MTN,ON THE 16TH OF MAY THEY 16TH THEY CALLED TO INFORM ME THAT THEY WILL COME AND COLLECT MY PHONE FOR REPAIRS ON THE 17TH AND THAT I WILL BE GIVEN A LOAN PHONE WHICH IM YET TO GET. ON THE 1ST OF JUNE I RECEIVE AN EMAIL INFORMING ME TO PAY THE ACCESS AMOUNT OF WHICH I DID ON THE SAME DAY. WHAT FUSTRATES ME WORSE IS NO ONE BOTHERS TO CALL AND GIVE YOU FEEDBACK. TODAY I TOOK IT UPON MYSELF TO CALL ,THE NUMBER GIVEN DOESNT EVEN GO THROUGH ***,I CALLED *** I WAS ON HOLD FOR 5 MINUTES AND IT WAS SWITCHBOARD NONSENSE!!! THE LADY TRANSFERED ME AND I WAS ON HOLD FOR 9 MINUTES AND IT SUDDENLY CUT. DO ME A FAVOUR WHEN YOU DECIDE TO CONTACT ME I WANT A SETTLEMENT ON THAT PHONE AS I DONT WANT TO DO BUSINESS WITH SUCH ****** NXI!!!!!!</p>
YOUR COMPLAINS REVIEW PROCESS IS AS PATHETIC AS YOUR SERVICE.... NO RESPONSE AS YET.
IM NOT SURPRISED THOUGH...
YOUR COMPLAINS REVIEW PROCESS IS AS PATHETIC AS YOUR SERVICE.... NO RESPONSE AS YET.
IM NOT SURPRISED THOUGH...
Good Day Mpumelelo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Mpumelelo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
I DONT KNOW IF YOU GUYS WANT US TO SETTLE THIS IN COURT OR WHAT....
MY PHONE WAS RETURNED TO ME ON THE 15TH OF JUNE, AT TO MY SURPRISE THE PHONE JUST SHUT DOWN THIS MORNING BECAUSE IT DOESNT WANT TO CHARGE, WHEN I SENT IT FOR REPAIRS IT WAS ONLY FOR THE SPEAKER AND CRACKED SCREEN NOW I SERIOUSLY DO NOT KNOW WHY MY PHONE DOESNT WANT TO CHARGE ANYMORE!!!!!CONTACTED YOUR INSURANCE DPT AND I WAS ON HOLD FOR NO ONE ASSISTED, CONTACTED 808 SPOKE TO JASON PRESENCE WHO IS ALSO LIKE THE OTHER STAFF MEMBERS AT MTN THAT FAIL CUSTOMERS, I TOLD HIM MORE THAN ONCE THAT THE BRANCH IN CAMPUS SQUARE CONSTANTLY SAYS THEY ARE A FRANCHISE AND CANT ASSIST, NOW I MUST SEAT WITH A PHONE THAT DOESNT WORK??????????????? THAT TIME THE DEBIT ORDER GOES OFF EVERY MONTH SUCCESSFUL!
I DONT KNOW IF YOU GUYS WANT US TO SETTLE THIS IN COURT OR WHAT....
MY PHONE WAS RETURNED TO ME ON THE 15TH OF JUNE, AT TO MY SURPRISE THE PHONE JUST SHUT DOWN THIS MORNING BECAUSE IT DOESNT WANT TO CHARGE, WHEN I SENT IT FOR REPAIRS IT WAS ONLY FOR THE SPEAKER AND CRACKED SCREEN NOW I SERIOUSLY DO NOT KNOW WHY MY PHONE DOESNT WANT TO CHARGE ANYMORE!!!!!CONTACTED YOUR INSURANCE DPT AND I WAS ON HOLD FOR NO ONE ASSISTED, CONTACTED 808 SPOKE TO JASON PRESENCE WHO IS ALSO LIKE THE OTHER STAFF MEMBERS AT MTN THAT FAIL CUSTOMERS, I TOLD HIM MORE THAN ONCE THAT THE BRANCH IN CAMPUS SQUARE CONSTANTLY SAYS THEY ARE A FRANCHISE AND CANT ASSIST, NOW I MUST SEAT WITH A PHONE THAT DOESNT WORK??????????????? THAT TIME THE DEBIT ORDER GOES OFF EVERY MONTH SUCCESSFUL!