MTN and its employees did not look out for me at all.

Recently upgraded my mobile contract with MTN. I was so content until it got ****** a day after I got it. Came across some hard facts after that. One, unlike Vodacom, MTN does not offer insurance on new devices. I was not even offered insurance on the sales call when I upgraded my contract. So I'm stuck paying for a phone I don't even have. Two, MTN takes your money first, and then asks questions later. After visiting my local MTN store at least twice, I paid for a sim swap which doesn't work because the service consultant did not bother to tell me that my number was barred - I can't get calls, SMSes or any communication whatsoever. They also couldn't help block my device because they "can't block or track using only the IMEI number." Yet, when I called the customer care line to get my ITC number, all they needed was my IMEI number. Huh. And I still cannot use my number, even though I've called the company multiple times and asked what the hold up is regarding the issue. I feel so defeated and taken advantage of. I used to be so happy using this network but these recent events makes me regret ever using them.