Mtn and it's bad service

I am absolutely appalled with the company and the service received. On the 2nd of December my mom went to a local MTN store at The Glen shopping center for a migration on her contract. She has been with mtn for nearly 20 years but was shown the door and told she must contact customer service and they will assist her with the migration online and supply her with all the documentation but she can expect to pay on average R3000 for the migration.

By the 4th of December all documents with certified ID has been sent to MTN. Only to get a bill up to R11000 which was paid I full and no confirmation of the migration.

My mom immagrated to New Zealand on the 10th of December with still no word from MTN.

From the 28th of December when we again received a R5000 bill we contacted MTN to find out why is the migration not done but again paid the account in full. We were told the query has been escalated and will be sorted out in 48hrs.

48hrs past with no confirmation and again we phoned mtn with no success of anything happening with regards to this.

Now we are on the 13th of March, after every 48hrs and even taking on management at mtn which promised to resolved the matter for us, the account comes with another R5000 bill and our phones are cut.

The only response we ever received from Mr Manager at mtn is that my mom must visit a store. Please tell me how must a person who now resides thousands of miles away visit a store after mtn has not done their job! Mtn sucks