MTN AND ITALK ****MING PEOPLE

MTN and Italk billing me for a serving they and are not proving and sending me from pillar to post on a daily basis and not wanting to cancel. Sometime in January I received a call from some lady who claimed to me calling from mtn and offered me a cellphone contract. delivery of the cellphone was done on the 16/01/2026 at 13:05. I realised the cellphone was not in its original package and was branded something else and the invoice indicated that it's a preowned cellphone. I told the courier I can't accept it and he advised that I call mtn as he cannot take it, I called mtn and they referred me to iTalk ***) which then told me to take it to any mtn store. At 16:30 I took the phone in its delivered package together with the sim card to mtn store OR Tambo International airport and I was issued with an IRMS number and i was told to give it to an iTalk agent when I call them to cancel. I called iTalk the following day and gave the IRMS number, they told me they cannot cancel the contract until the warehouse sends them the RMA number. I have been following up with iTalk for the cancellation, and I am given the same answer every day that the warehouse has not send an RMA number and they will escalate. On 27th January MT debited my account with R 376.42 and R278.00. I unfortunately only managed to reverse R376.42. I need mtn and iTalk to cancel the contract and refund me. if MNT continues to collaborate with ****s like iTalk, they will end up not having costumers. I will never ever e=deal with mtn again.