MTN and Italk ****

A few months ago, I was contacted by an agent from Italk, who offered me data bundles, an MTN SIM card, and a router for R179. A few days later, I received a package from DSV, but it only contained the SIM card—there was no router. The delivery person suggested I call DSV to see if another package was on the way. When I called DSV, they confirmed that they had only received the SIM card from MTN.

I reached out to MTN just two days after the delivery. Unfortunately, I received no assistance and was only given the runaround until they eventually escalated my complaint to Italk. Despite waiting for a response from Italk, no one contacted me. Frustrated, I decided to cancel the service, but MTN still refused to assist. Instead, they continued to attempt to deduct funds from my account, which is both ********* and unprofessional, considering I never even activated the SIM card.

Since June 21, 2024, I have been given the runaround by both MTN and Italk. I no longer want anything from them. Their sales tactics are misleading, and when it comes to canceling their services, they are uncooperative. I once received a call from an Italk agent who promised to follow up, but I am still waiting. This experience feels like a ****. If I had provided an active account number, they might have continued to withdraw funds for a service I tried to cancel and do not use.

MTN and Italk = ****!!!!!!!!