MTN and it's poor service
<p>They refuse to reload my airtime and data claiming that there's nothing they can do because once a sim swap goes through all the benefits that came with it also disappear. Their call centre agents are either too lazy to help you or seem uninterested in your current situation. Honestly I'm jumping ship by the end of today cause I've had about enough with their blatant incompetence. Thanks for nothing MTN</p>
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused.
Please be advised the matter has been investigated, as per system record the airtime and data bundle balance you had remaining prior to the sim swap performed on the 2016-11-10 was carried over after the sim swap transaction. The data bundles and airtime depleted due to Internet connection usage on the 2016-11-11 19:09:09 due to multiple Internet applications running.
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused.
Please be advised the matter has been investigated, as per system record the airtime and data bundle balance you had remaining prior to the sim swap performed on the 2016-11-10 was carried over after the sim swap transaction. The data bundles and airtime depleted due to Internet connection usage on the 2016-11-11 19:09:09 due to multiple Internet applications running.
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***