MTN AND ICASA ARE USELESS!!!

As a longstanding MTN customer I am very disappointed and sadden with the customer service that I have received. I was due on an upgrade on my contract and was helped by Luyanda Gquba on the 2023-11-10 @ 09:41:03 am . I was offered a anytime 100GB contract for R99 , Which I accepted . I was then emailed my new contract deal which clearly shows that it was an UPGRADE , however on my next invoice number I*** a once of service charge was raised on my account of R1616.49 . I immediately went into the MTN branch @ Liberty Midlands Mall to query this amount and I was advised that they could not assist me as I took this deal over the phone Dealing with the call center is another nightmare, you go from one consultant to another who does not know anything.

Each month I have been paying over and above my monthly contract account and still querying the service charge that was raised on my account and not one person from MTN can assist me.

On the 24th of August 2024 I went into the MTN branch at Liberty Mall to take out a new contract and I was advised that my account is in “Pre_legal”

How can an account which has a credit of R445.19 be handed over to legal? From November till present I have paid R3350, this is 3 times more than what my monthly subscription would be!!!!! This is daylight *******!!! How can not one person assist me in resolving the incorrect charges that was raised on my account ? Going into the stores are a waste of time as they cannot view anything under my contract as the consultant Luyanda Gquba failed to load any information . It will be coming up to a year and not one person can assist me with resolving my account despite me even emailing ICASA and Dealing with MTN Complaints department.

Fast forward to today 18 December 2024, my number *** has now been disconnected and it's no longer on the MTN network!!!! I cannot make or receive calls . I H have had this number for the past +- 25 years .My whole history is stored in this number!! MTN AND ICASA work hand in hand to commit daylight ******* on consumers!!! Pathetic service