MTN AND HUAWEI

I bought a brand new Huawei P50 pocket from MTN and had it for about two weeks and in that time the phone was never dropped or bumped on any surface. So i was in shock when i opened it on one particular day and realized there was a blue line running down the right side of the screen.. I quickly took the phone back to MTN Mall of Africa where i bought it.. The consultants had a look at the phone of which at the time only had the blue line but now during their inspection lines of ink started appearing from the bottom corner so it was decided that we take the phone to the warehouse for proper evaluation. The phone was inspected on the 18th of May and returned to mall of Africa on the 19th of May.. Which is puzzling because it then begs the question.. Was there a proper evaluation done?. The assessment report read " phone has a crack at the bottom right corner". This is not true because that phone never had a crack, i brought it in for the blue line on the side.. All these other issues with the ink and stuff happened after the phone got to MTN Mall of Africa.

Now I'm being told that they will book the phone in again for repair and ill be quoted for the screen for which I will be financially liable and that is unacceptable. My issue is also the lazy assessment that i was given as the final decision and yet we are told that these people are specialists and they know what they talking about but it baffles me that a so called specialist would give a false report and we the customers are forced to accept it and be held liable for charges based on that report. I am sincerely disappointed in not just MTN but Hauwei as well. I demand that this matter be handled with the decorum it deserves