MTN and Homemark worst service

MTN agent Homemark changed a prepaid line to a post-paid line (Contract) without the authorization of the line user. Due process was not followed in doing this action. The same MTN then suspended the line putting in jeopardy the user of the line. The line has been in use for more that 5 years. Banking OTP's, security company OTP's, and other critical links to this number were suspended without authorization by the registered user.

MTN then requests the user to run around and get affidavits from the South African Police Services, copies of certified ID documents for an error that occurred from their end. MTN gave a reference number *** for the change of the line from Pre-paid to Post-paid.