Mtn and Homemark plays ping pong with their customers!

I am disgusted with the service of mtn and their middle man Homemark recently app**** for a contract phone the process went smooth but could not get the phone due not having a physical id, never the less i contacted them back to ask if the phone cant be delivered to an mtn store near me. They first said yes, then after some time passed and I inquired they unfortunately that could not be done. now only had option to call mtn again to cancel the contract, i was told i need to contact Homemark i did call homemark, Homemark told me they cant cancel it on their side they transfered me to mtn but everytime ill be on hold for hours up until the phone cuts down, it has been a week now still no progress . no assistance, no phone for a communication company the service sucks honestly. Customer service sucks, so disappointed!!! Pathetic service who will refund my airtime???? Consultants are quick to make a sale but *********** to deliver a service I will not recommended MTN to anyone not even an enemy!