TZ
Tshepo Z

1 reviews | Active since Nov 2015

01 Aug 2016, 08:41

MTN and Hammond Pole attorneys

<p>I had a contract with MTN from July 2013 to July 2015 but they were still debiting money from my account after the contract has ended. I then decided to write to Hello Peter in November 2015 as they were still debiting and I was tired of reversing the debit orders even though I have cancelled my account with them and have email proof of this from both MTN and my end. They responded to my Hello Peter complained with "</p> <p>Hello TshepoZ,</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.</p> <p>Kindly be advised that your contract has been cancelled and a refund request for the late cancellation was logged.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards,<br />Ayanda<br />REQ: ********** </p> <p> </p> <p>So i thought this was sorted out until I started receiving emails from Hammond Pole attorneys threatning to take me court and get me blacklisted because of MTN and this account. I have spent so much of my time responding to their accusation and today I received a call from one of the Hammond Pole agent telling me my name will be blacklisted in 24 hours. I am very disgusted by this! Wow! having a contract with MTN in the first place is my biggest regret! MTN and Hammond Pole Attorneys FIX THIS NOW!!!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Aug 2016, 20:00
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the legal department to investigate and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

TZ
Tshepo Z's update04 Aug 2016, 07:55
Reviewer Update

Please note that I am still receiving calls from Hammond Pole attorneys till today! This is very unfair! I have been asking for this to be sorted for too long now! I do not appreciate this treatment!!!