MTN and Guard Risk

My frustration with MTN grows daily, I on the 8th of Jan 2022 I was ****** and lost my phone. I have done everything on my end to get the ball rolling as far as the process is concerned. It is to my disappointment after 2 weeks of following up on a daily basis Telephonically on this # *** i am yet to receive assistance. insisted I have to deal with their rude nonchalant Call Centre agent, who hangs up when they feel like it and they sound automated they do not get the synopsis of the issue they just give you feedback just so you are out of their hair.

For the past 9 days i have been told that i should be receiving the replacement device in the next 3 days that changed to giving me a specific time. Yesterday as per the agent my phone was tracked and it was confirmed that it will delivered by 3 O'clock and today 2022/01/25 i was told by Raquel September that it will be delivered today by 14:00 she has confirmed with the courier company. it is now 16;38 and I am still without the replacement phone