MTN and DSV - worst service ever experienced. CEO couldnt care less

I upgraded my MTN contract online on the 1st May 2022 – to date I have not received my new handset.

1) The online platform does not allow a customer to add on accessories – I could not add on the Samsung galaxy watch onto my upgrade. 2) Called 135 and they transferred to some other company who said that they cannot add on any accessories. 3) DSV were meant to deliver today – after spending 20 minutes in hold on 135, the agent then transferred me to DSV. After waiting 35 minutes for DSV to answer, the agent advises that the driver will not deliver as confirmed for today as his scanner isn’t working a. DSV unable to provide a tracking number b. No tracking number sent via sms c. DSV unable to confirm when delivery will happen (agent advises maybe tomorrow, maybe Thursday, maybe Friday or maybe next week.

Your agreement with DSV should be cancelled – I have never dealt with such a unhelpful courier company ever in my life!

It has been 12 days and I still don’t have any idea as to when my handset will be delivered.

To be honest, the online upgrade is absolutely pathetic and shouldn’t even be offered.

I wish I never took this contract with MTN – service is shocking and nobody deserves to be treated like this – 10 days+ is an absolute joke

DSV now blame MTN for not verifying my number - worst companies I have ever dealt with

I even wrote to the ceo and received a read receipt - he obviously feels that he is too important to have the common decency of responding