MTN And DSV ****

Simamkele Titus Bad experience with DSV and MTN…on the 4th of September I received a call from one of MTN agencies offering me a router package to top up on my contract with MTN, I’ve accepted the offer and my DSV made a delivery appointment which was going to be on the 16th of September 2022.However the parcel was never delivered! So on Monday I called the DSV East London office to check on my parcel only to be told that the driver got hijacked, I must contact MTN so that they prepare a new package for me. I called MTN and my call was transferred to MTN Mondo, they said they were not aware about the incident at DSV told me to follow up on Dsv but I told them I accepted the offer from MTN so I’m not suppose to be the one calling DSV on the behalf. Eventually I called DSV head office and said they know nothing about the the hijacking, just that my parcel was not scanned out but the East London office will arrange another delivery for me. Days went by with no communication from both parties. So I called MTN again a lady called Zainub assisted me and phoned the DSV head office they told us the package was returned to the EL office by the police so a new delivery arrangement will be made, I was happy I was gonna receive my package and I wrote a positive review on MTN Mondo that was 29th of September.. the was no communication for the second delivery date..on Tuesday 4th October I called MTN again because I’m the only one following up with everyone, I asked for for Zainub to follow up on my case and she called DSV again they said the wrote an email to MTN repoothe incident and that they don’t have my parcel with them so MTN should prepare a new one for me she then said maybe I should wait for week for MTN to communicate with me.I did and THERE WAS NO COMMUNICATION AGAIN 😩😩! Monday on the 10th I called again only to found that my deal was cancelled 😡 without any communication from MTN! And now I’m wondering whats gonna happened with my CONTRACT THIS MONTH AS MY MONTHLY PREMIUMS WERE SUPPOSED TO DROP BECAUSE OF THE ONLINE DEAL I SIGNED WITH THEM