MTN and DSV poor customer service

I made an online application for a contract on 20 June 2024.i received an email that my application was successful and a delivery company will contact me. An employee from DSV contacted me to make delivery arrangements. The phone was to be delivered to me on 27 June 2024,I received a call to receive my parcel and documents I should bring. I produced a copy of my ID and first page of my bank statement but could not receive my parcel since the DSV biometric machine couldn't verify my fingerprints. I was advised to call MTN and request for a manual delivery. I called MTN for and was sent from sales department to customer service without assistance for almost 2 hours. I was even transfered to departments that had nothing to do with my case or kept on hold for more than 15 minutes. After hours of back and forth with MTN consultants,I came to check reviews on hello Peter and was appalled that this has been the issue with DSV and Mtn and most complaints were not resolved. DSV doesn't want to take accountability that their biometric machines aren't working,MTN has non existant so called service champions who can't assist with anything. So much fir being a loyal mtn user for years and thus is the thanks I get. If I don't receive my phone by Monday 1 July I might as well start with the process of canceling a contract I never used.